What’s PetSmart’s Return Policy on Snakes? Money-Back Guarantee & More (2024)

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If you’re wondering about PetSmart’s return policy for snakes, here’s the deal:

They offer a 14-day money-back guarantee on all small animals, including snakes.

But there’s a catch—the snake has to be sick or dead for them to take it back.

If your snake is healthy, PetSmart won’t accept it as a return.

They will, however, try to reimburse you for a sick or dead snake through store credit, another pet, or money.

PetSmart’s 14-Day Money-Back Guarantee

So, you bought a snake from PetSmart, and now you’re having second thoughts. Don’t stress—PetSmart has a pretty straightforward return policy for snakes that might help you out.

First things first, PetSmart offers a 14-day money-back guarantee on snake purchases. That means if you’re having buyer’s remorse, you’ve got two weeks to take your slithery friend back to the store and get a full refund. It’s like they say, better the fang you know…

Now, there are a few limitations and exceptions to this policy, which we’ll get into in a bit. But for now, just remember that you’ve got that 14-day window to make up your mind. So, take some time to think it over, and if you decide the snake’s not for you, just head back to PetSmart and they’ll sort you out.

Conditions for Return

Let’s say you’ve got a snake on your hands and you’re wondering, "Can I take this slithery friend back to PetSmart?" Well, there are a few conditions you need to know about.

First and foremost, time is of the essence. You only have 14 days from the purchase date to make a return. So, no dilly-dallying!

Secondly, it’s important to understand that PetSmart only accepts returns for sick or dead snakes. No healthy snakes allowed! This means that if your snake is doing just fine, you’ll need to find another solution (more on that later).

But let’s say your snake is feeling under the weather or, worse, has passed away. In that case, you’ll need to get proof from an accredited veterinarian within 72 hours. This is a key step to make sure you can get your money back or receive a replacement snake.

Here’s a quick breakdown of the conditions:

• Your snake must be within 14 days of purchase.
• Your snake must be sick or dead (unhealthy snakes only!).
• You need proof from a vet within 72 hours for a refund or replacement.

Now, what about the refund options? PetSmart offers a few different ways to reimburse you:

• Store credit: You can get store credit to use on anything in the store.
• Another pet: They might offer you a different pet instead.
• Money-back guarantee: Or, you can get your money back, no questions asked.

Unacceptable Returns

There are a few scenarios where returning a snake to PetSmart isn’t an option. First and foremost, returns aren’t accepted for snakes that are dead, sick, or unhealthy. This policy is in place to protect the well-being of the animal and the safety of customers and staff. It also encourages responsible pet ownership.

Additionally, you can’t return a snake if it’s outside the 14-day window. This policy helps manage the health and safety of the snake, as well as providing a clear timeframe for returns.

Lastly, aggressive or unsuitable snakes can’t be returned. This policy is essential for maintaining a safe environment for both customers and employees.

Here’s a quick summary of the unacceptable returns:

Unacceptable Return	Reason
Dead, Sick, or Unhealthy Snakes	Well-being of the animal and safety of customers and staff
Outside 14-Day Window	Clear timeframe for returns and managing snake’s health
Aggressive or Unsuitable Snakes	Safety of customers and staff

Alternatives to Return

If you’re looking for alternatives to returning your snake to PetSmart, here are some options:

• Rehoming: Reach out to local breeders, adoption centers, or snake shelters. They may be able to help you find a new home for your snake. You can also try advertising online or through flyers.
• Educational institutions: Offer your snake to local schools or universities as a class pet. Teachers may be interested in having a snake as an educational resource for their students.
• Pet stores: Sell your snake to a local pet store. They may be willing to take your snake off your hands, especially if it’s healthy and in good condition.

PetSmart’s Care and Support for Snakes

Now that you’ve explored the return options, let’s get into the specifics of snake care. After all, responsible snake ownership involves more than just knowing the return policy.

If you’re new to caring for snakes, don’t worry – PetSmart has your back. They provide guidance on creating a comfortable habitat for your scaly friend. Here are some key tips:

• Bedding: Use aspen or cypress shavings as bedding. It’s important to provide a soft and absorbent surface for your snake to slither on.
• Temperature Control: Maintain suitable temperatures to prevent digestion problems. Snakes are cold-blooded, so they rely on their environment to regulate their body temperature.
• Shelter: Include a shelter or cave on both the warm and cool sides of the habitat. This gives your snake a place to hide, rest, and feel secure.
• Enrichment: Add branches for hiding and climbing, a water dish, and some décor. Snakes like to explore and climb, so give them options to stay active and engaged.
• Feeding: Feed your snake frozen (and then thawed) rodents once a week. This may sound unusual, but it’s a healthy meal for your snake.

Frequently Asked Questions (FAQs)